Ordering and Delivery Details

If the net value of the product you purchase is HKD 300, you will receive free delivery service. If the order amount is less than HKD 300, you will need to pay for shipping or pick up at the factory. 

If the delivery location requires entering a parking lot, the driver will charge the customer for the parking fee.

(If the recipient cannot be contacted or there is no one to receive the delivery after the scheduled time, the goods will be returned to our factory. Customers will need to pick up the goods at the factory on the same day or the next day.)

(No refunds after payment is made.)

Customers can choose to pick up confirmed orders at our factory.

Factory address: UNIT 06,12/F BLOCK A HOI LUEN IND CTR 55 HOI YEUN RD KWUN TONG Hong Kong

Whatsapp: 97222817

Business hours: 11:00am to 6:00pm

Delivery time is

Monday to Sunday - 10:00am to 5:00pm (There may be uncontrollable factors in logistics, please budget for the delivery time before and after one hour.)

If the weather is bad, such as a black rainstorm warning or typhoon signal no. 8, we will not provide related delivery services or factory pick-up. (If our company considers that delivery and factory pick-up are not suitable due to the weather, we will reschedule and notify customers in advance, and arrange for further discussion on Whatsapp.)

All products are packed and distributed by our factory chef, and there is no separate allocation of quantities and styles. If needed, please arrange the packaging after receiving the goods.

Change of order or delivery date:

Normally, all orders must be placed at least two days before delivery.

Customers who wish to change their order or delivery date must inform us two days before delivery.

How to store:

All desserts and pastry should be stored in the refrigerator at 4°C (can be stored for one day); savory pastry can be stored at room temperature (should be consumed on the same day); hot dog danish should be stored in the refrigerator at 4°C if left at room temperature for more than three hours (can be stored for one day); room temperature storage time is three hours.

(Fruit shelf life cannot be guaranteed, it is recommended to consume as soon as possible.)

Egg tarts are recommended to be consumed on the same day, and should be stored in the refrigerator at 4°C (can be stored for one day) after three hours at room temperature.

Payment methods:

Credit cards, Bank transfers, Alipay, Tap&Go, WeChat pay, Payme and FPS.

*If you have any questions, please Whatsapp us at (852) 97222817 or  E-mail: admin@ohlalagout.com

*In case of any disputes, Ohlalagout Limited reserves the right of final decision.